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·       Why should I do business with Sandi Cleaning Service instead of another company?

·       Is Sandi Cleaning Service a franchise?

·       Do I need to provide cleaning products or equipment for the cleaning team?

·       Do I have to sign a contract?

·       What if something in my home is broken or damaged while the team is cleaning?

·       Do I need to be home when Sandi Cleaning Services comes to clean?

·       How will Sandi Cleaning Services staff get into my home is I’m not ther for the cleaning?

·       How do you determine the price for my cleanings?

·       What if I’m not satisfied with the cleaning done by the team?

·       What if one of the Sandi Cleaning Services team gets injured while my home is being cleaning?

·       Am I responsible for paying any taxes or providing documentation to the IRS or any government agency?

·       Will I be able to communicate with the team members who come to my house?

·       Is there a lockout fee if a team can’t gain entry to my home or cancel a service at the last minute?

·       What if I need to change my cleaning schedule?

·       Will I get the same team each time?

·       How do I change the regular cleaning instructions or add an instruction to meet a special need?

·       How do Sandi Cleaning Services maids handle antiques and other collectibles?

·       I have an unusual surface in my home that requires a special cleaner. If I leave it out will the cleaning team use it instead of the typical Sandi Cleaning Services cleaner?

·       My dog is very friendly. Can he stay in the house while the team is there?

·       Do I need to do anything before a Sandi Cleaning Services team arrives?

·       When is payment due and how do I pay for my cleaning?

·       How does Sandi Cleaning Services make sure my house is cleaned consistently each visit?

·       Can I hire one of your cleaning professionals directly?

frequentyly asked questions

Why should I do business with Sandi & Family Cleaning instead of another company?

Sandi Cleaning Services is a recognized and trusted name in the Atlanta area, providing our service for more than 15 years. It is incorporated in the state of Georgia and has been operating under Department of Labor laws for more than 15 years. These laws hold the company accountable to comply with IRS rules for classification of employees. Sandi Cleaning Services carries three types of insurance, protecting employees, clients and the company. Employees are required to get a background/criminal history check before hire. New employees must go through one-on-one training with a certified trainer. Employees also receive frequent in-service training per our on-going training program.

Is Sandi Cleaning services a franchise?

No, it is a locally owned and operated company. Not having to pay franchise fees or follow the a franchise system, allows us to customize our services and pass the savings on to you.

Do I need to provide cleaning products or equipment for the cleaning team?

Sandi Cleaning Services provides everything that will be needed to clean your home. Sandi Cleaning Services takes full responsibility for the products we use and our results.  If you have a certain cleaning product or vacuum that you want us to use, you must request it while the consultation or discuss it to the office.  You may sign a document to release of our liability.

Do I have to sign a contract?

No. We do NOT ask you to sign a Customer Service Agreement.  This cleaning services are to be provided upon our relationship with customers. As long as your house is cleaned to your satisfaction and requirements, you will continue to hire Sandi Cleaning Services.  As long as Sandi Cleaning Services is paid, we will continue to clean your house.

What if something in my home is broken or damaged while cleaning?

All crews at Sandi Cleaning Services are carefully trained to know how to avoid breakage or damage during the cleaning. However, if something does get damaged, they will inform you immediately if you are at home.  If not, they will leave a note detailing what happened. They will also alert their office so that Sandi Cleaning Services can address the situation with you as soon as possible. If the damage was a result of an accident or a crew member’s negligence, Sandi Cleaning Services will quickly make a proper repair or provide restitution.

Sandi Cleaning Services cannot take responsibility for damage that results because items are not properly secured, hung, installed or put in a reasonably safe place. For example: Heavy mirrors or artwork that is not hung with the appropriate hanger, furniture that is not stable or shelving easily moved when touched. If you have items that are extremely delicate, are very expensive or have deep sentimental value that you want handled with particular care or not at all, please make this clear on your Customized Service Instructions.

Do I need to be home when Sandi Cleaning services comes to clean?

No. Sandi Cleaning Services knows that you are busy and away from your home often. Cleaning teams are trained to work independently, completing their cleaning without the homeowner present. However, if someone is at home, this is not a problem at all.

How will Sandi Cleaning Services staff get into my home if I’m not there for the cleaning?

The easiest way is to provide Sandi Cleaning Services a house key or the garage access code . Keys are to be secured in the office.  Keys are logged in and out by the team that will clean your home on the day of service, under the control of the Office Manager.

How do you determine the price for my cleanings?

The price is determined by the size as well as condition of your home.  We are not able to give you the service quotation by phone based on your information.  That's the reason why we come to see your home while 'Free Consultation'.  In addition, the frequency of cleaning services matters to pricing.  The price of weekly cleaning service is less than one of monthly or bi-weekly services.

What if I’m not satisfied with the cleaning done by the team?

Because of Sandi Cleaning Services commitment to excellence, this should be a rare occurence. However, if it happens, please contact us immediately with details. If the problem is minor, it can be addressed at the next cleaning upon the agreement with the customer.  if it is major, the emergency cleaning service is to be scheduled within 2 business days.

What if one of the Sandi Cleaning services team gets injured while my home is being cleaning?

You are NOT responsibile for any injuries of the staff while in your home.  Because all crew members of Sandi Cleaning Services employees are employees of the company, NOT 'independent contractors'.  They are to be covered by Worker's Comp Insurance. This covers the employee's injuries and protects you.

Am I responsible for paying any taxes or providing documentation to the IRS or any government agency?

Absolutely NOT. Since Sandi Cleaning Service is a legal employer in the state of Georgia, this is taken care of by the company.  

In Georgia, the Company does NOT have to collect sales taxes on providing a cleaning service.  Sales tax in Georgia is imposed on the "transfer of tangible personal property." Unless the Company is also selling products with the cleaning service, the Company does not collect sales taxes.  If the Company is using supplies to clean homes, that is not the "transfer" of tangible personal property.  The Company must pay sales tax on them when buying them, but they are not taxable to the customers.

Will I be able to communicate with the team members who come to my house?

Yes, at least one or all the team members can speak in English.

Is there a lockout fee if a team can’t gain entry to my home or cancel a service at the last minute?

Yes. This is discussed with you during the consultation visit and described in the email when the company send the schedule notice. Please notify the office of a change at least 2 days in advance so that your cleaning can be rescheduled.  Management will work with you in a genuine emergency, however, if a service is cancelled at the last minute for a non-emergency, you will be charged for the cleaning visit. Every effort is made to accommodate their customer’s scheduling needs and the needs of their employees.

What if I need to change my cleaning schedule?

Always call, text, or email to  the office. The cleaning teams are not responsible for any of scheduling and so they can’t help you.

Will I get the same team each time?

You may not have the same team each time, however there will be someone on the team who is familiar with your house. Sandi Cleaning Services has found this approach provides them with greater flexibility in meeting your scheduling requests and constraints. In addition, the Company provides the crew the special instructions for your home in writing, in order for them to be well aware of.

How do I change the regular cleaning instructions or add an instruction to meet a special need?

Contactl the office and discuss your changes. Sandi Cleaning Services extensive experience makes them fully aware that living situations change: A new baby, an empty nest, a new pet, a renovation project, guests or seasonal needs. They know that your cleaning requirements must be adjusted periodically and they are happy to accommodate you.

How do Sandi Cleaning Services teams handle antiques and other collectibles?

They are trained to handle everything in your home with extreme care. They are aware that certain items are especially valuable and may require special care or you may want them to not clean it at all. They will follow your customized instructions.

I have an unusual surface in my home that requires a special cleaner. If I leave it out will the cleaning team use it instead of the typical Sandi Cleaning services cleaner?

If the cleaning chemical or process is pre-approved by the office, a liability release form is signed and the cleaning staff are trained to use it properly, it can be used according to the label instructions, per your direction. Care must be taken to protect both your home and the staff member.

My dog is very friendly. Can he stay in the house while the team is there?

All the Sandi Cleaning Services staff members are ’pet friendly’ and deal with dogs and cats on a daily basis. Because, they do want to maintain a safe environment for both the staff members and your pet, they ask that you be at home the first couple of times they clean. They want to meet your pet and make sure your dog or cat will accept the intrusion into their domain, especially dogs.

Do I need to do anything before a Sandi Cleaning Services team arrives?

Sandi Cleaning Services asks that you put away clutter before they arrive: Pick up scattered clothing, put valuables where they belong, or file bills and papers. This allows their staff to clean your home more thoroughly. If you unload the dishwasher, Sandi Cleaning Services will load any dirty dishes, however they will not hand wash any dishes.

When is payment due and how do I pay for my cleaning?

Payment is due on or before the day of cleaning. Checks are the preferred form of payment and can be left for the staff. If you want to use a credit card, you must make arrangements with the office before cleaning is scheduled. Many of our clients request that the service fees be charged automatically to their credit card. Just ask the office to make arrangement for recurring automatic billing.

How does Sandi Cleaning Services make sure my house is cleaned consistently each visit?

Each team has a Team Leader who is responsible for the quality of the cleanings on their schedule. Unscheduled on-site visits by the Operations Manager and/or the Training Supervisor provide additional quality assurance.

Can I hire one of your cleaning professionals directly?

No. The customers are not allow to hire any past or present Sandi Cleaning Services employee, other than through our office, for a period of not less than 2 years from the date that employee last worked for Sandi Cleaning Services. If you feel you must hire someone immediately, you will be charged a $1,000 referral fee, due in full immediately upon employment or use of a past/present employee, regardless of whether it is a regular or contractual employment to clean you home.